We recommend you check the status dots on the login screen before you join any event:
All of the dots highlighted below should appear green; this indicates that no issues are expected.
In case any of the status dots are red, here are the common Issues:
| Error Area | Meaning | Solution |
|---|---|---|
| Browser | Your current browser does not support the required features for Boostlingo Events to function correctly. We recommend downloading the newest version of Google Chrome, Edge. | If you're a speaker or an interpreter you must use Google Chrome or Edge. If you're an audience member you can use other browsers, though we recommend Chrome and Edge. |
| Cookies | Cookies are disabled in your current browser. | You should allow your cookies for the best experience of Boostlingo Events. |
| Camera and microphone capturing | Your current browser does not support the required features for Boostlingo Events to function correctly. We recommend downloading the newest version of Google Chrome or Edge. | You should use Google Chrome or Edge. |
| Connectivity test | Your computer is not able to connect to the Boostlingo Events web servers. Please check your firewall settings with your IT department. | Please visit our article on Optimal Firewall Configuration to learn how to solve this issue. |
| Network speed test | Your internet speed might be too low or your computer is not able to connect to the Boostlingo Events media servers. | You can run a speed test to check your connection. The Ping should be less than 50 ms and download more than 5 Mbps. Please visit our article on Optimal Firewall Configuration for firewall issues. |
If you need any further assistance, please contact our support team at events.support@boostlingo.com
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