One of the most important parts of any event is being heard clearly by your audience. This guide will show you how to ensure that your microphone is selected correctly for optimal audio. We recommend using a headset, headphones, or microphone that connects to the computer using a jack or USB connection. In the case of a separate microphone and headset please ensure they are connected using two dedicated sockets. Bluetooth headsets not recommended..
Selecting Your Microphone Device
Before your event begins, make sure that you have your headset inserted into your computer and close all other communication platforms (Zoom, MS Teams, Skype, etc).
You will then be ready to check the audio quality of your microphone, and if you need to change devices, you can do that by clicking on the 3 dots in the right upper corner of your screen.
Then click on 'Speaker & Microphone settings' and choose the correct headset in the list of available microphones.
You can check the audio display in the top right corner - there should be a green marker moving indicating that your audio is working.
If you do not have audio you may need to change the microphone. The default device will often be your computer's internal microphone so it's important to switch to your headset microphone for the best sound quality.
What If You Still Cannot Be Heard?
If you follow these steps and still cannot be heard when speaking, you should do the following:
- Remove and re-plug your headset
- Refresh your tab with Ctrl + Shift + R buttons on Windows or Cmd + Shift + R on Mac
- If you still cannot get audio, click the '?' icon on your left sidebar to reach our live technical support team
You are also welcome to write to email@example.com