How to solve the idle issue

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Permanently deleted user
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When your connection status shows "idle" or "idle-no-media", it means you haven't allowed the use of your microphone and camera, or your mic and camera are being used by any other applications.

You can neither be seen nor heard during the meeting. You should be able to listen and interact in the chat.

 

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Please try the following steps to find your solution (it may be solved by the 1st step):

  • Perform the system check (https://portal.boostevents.app/check/), and you should receive all green ticks like the below screenshot depending on your role:

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Check if you have selected the correct microphone and headsets on BoostEvents--> Top right corner of your page--> 3 dots

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  • Have you opened any other applications (e.g. Teams/Skype/Zoom/WhatsApp, etc.) that might use your microphone and camera? Please close them all and refresh the event tab.

 

  • Unplug & reconnect your headsets
  • Allow the use of your microphone and camera on the BoostEvents tab. More information on allowing devices in different browsers can be reviewed in this guide.

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Refresh your BoostEvents tab, and allow the pop-up windows

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  • Try different browsers: Chrome/ Edge/ Firefox/Safari
  • Check if you have unmuted your microphone on your computer:

Mac: System Preferences-->

1)Sound-->Output= Headphones; Input= External Microphone

2) Security & Privacy--> Make sure to tick the browser you are using to connect BoostEvents. We recommend using Google Chrome for the best experience.

 

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Windows 10: Sound settings—>Recording—> Microphone —> right click and select "properties"—> Levels—> unmute your mic

 

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How to adjust your microphone levels on Windows 11:

First right click on the sound icon with the speaker in the bottom right corner (icon in the middle):

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Then click on 'Sound settings':

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Adjust the input of the chosen microphone to the preferred level by moving the volume bar in the bottom right (all the way down if you want to mute):

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  • Conduct our System check to see if you have a Firewall issue, if so, contact your IT Department to whitelist BoostEvents.
  • Try to use an alternate network or mobile hotspot to connect to the BoostEvents.

If you still have an idle issue after trying all of the steps above, please write to events.support@boostlingo.com.

 

 

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