This is a checklist for moderators, speakers and interpreters on how to test their own audio prior to the beginning of any event. It’s important to follow these instructions in advance to avoid any last-minute issues. Please note that if you are joining as an audience members, these steps are not applicable until you are promoted to be a speaker.
Before entering the event:
- Connect with a computer, preferably via Google Chrome or Microsoft Edge as a browser.
- Join the Boostlingo Events link, either directly (please log in if you are an interpreter) or via our dashboard
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You will initially be in a pre-event area - Allow the use of your microphone and webcam from your browser when prompted - You should be seeing six green dots at the bottom of that page. In case either appear red, you may be having a device or connection issue; for more details on them, you can review this article.
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Make sure you have your right microphone selected from this list:
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You can unmute your microphone and start speaking - The volume levels should appear as below, with the blue bar above "Join Event" moving according to your audio being detected
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The above should indicate that the audio levels are detected well, but to be extra sure, you can Test your audio by recording yourself for a few seconds and playing that audio back - This will be exactly how others will be hearing you on the event. In case you notice any audio inconsistency, you can adjust your settings.
When entering the event:
- Make sure you keep an eye on the volume bar at the top right of the screen. If you try producing any sound, you will see the bar moving up and down
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If you can’t hear yourself, either when performing the check phase or during an official event, please get in touch with our live support team (if this service was booked in advance) - We will guide you immediately. Alternatively, you can also try either of the following
- Ensure you selected the right microphone device from the settings menu (three dots) from the top-right. This is in case you haven't done this step before joining the event.
- Make sure your microphone is not hard-muted (e.g. with a mute button on the device you are using)
- Refresh the browser
- Fully close any other software using your microphone (e.g. Zoom or Teams)
- Quit the browser and open it again
- Restart the computer.
- Switch the browser to alternatives supported for your role.
Please write to events.support@boostlingo.com if you have any questions.
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