Operator Panel - Monitor Multiple Events

Permanently deleted user
Permanently deleted user
  • Updated

 

How to access Operator Panel and the event as an Operator

To access the Operator Panel, log into the BoostEvents portal. From there you can click on "Join" to enter the event or "Monitor" to access the Operator Panel:

Operator_1.png

Please note: the page can only be accessed by the event creator and the designated operator(s).
Learn more about how to assign operator(s) here.

 

Operator Controls in the Event

  • As an Operator, you can start and end recording for your event.

Screenshot

 

  • Also, you can monitor the event and chat with all participants in the event.

However, participants online will not be able to see and hear you. 

operator_2.png

 

operator_3.png

 

 

 

Operator Panel Interface

1. Landing page and event details

1.png

 

 Slides control

Screenshot_2023-05-09_at_19.08.53.png

  • Jump back 10 slides
  • Previous slide
  • Show/ Stop showing slides
  • Jump to specific No. of slide
  • Next slide
  • Jump forward 10 slides
  • Jump to a specific slide number 

Screenshot For example, jump to slide No. 2

 

Top right quick control: 

         Screenshot   Screenshot 

  • Show slides/ slides off
  • View general chat
  • Start/ pause the event
  • Stop event (once ended, cannot be redone)
  • Record the event

 

2. Speaker controls 2.png

Screenshot    Screenshot

  • Check role
  • Mute/ unmute
  • Turn on/ off the camera
  • Check connection status (offline/available)
  • Check which language channels speakers are listening to
  • Check browser
  • Blue bubble shows who is having a Zendesk chat (live chat) with agents

 

3. Specific user controls

3.png  

 

If the speaker is sharing his/her screen: 

Screenshot_2023-04-28_at_10.18.47.png

Error detected

ScreenshotScreenshot

 

When a user is experiencing an audio or video issue, operators can mark a red cross on the Operator panel. While at the same time, people will get notified by an orange icon inside the meeting:Screenshot

Screenshot

 

4. Booth controls

4.png

 

Monitor mic switch process:

Screenshot_2023-04-27_at_10.23.56.png

 

Emergency: Force switch by operators:

Screenshot_2023-04-27_at_09.52.13.png

 

5. Audience control: 

Screenshot_2023-04-26_at_15.03.13.png

Screenshot_2023-04-27_at_09.58.58.png

Screenshot_2023-04-26_at_15.03.21.png       

 Screenshot_2023-04-27_at_09.57.56.png

 

6. Recording display:

Screenshot_2023-04-26_at_15.03.48.png

 

7. Operators display:

Screenshot_2023-04-26_at_13.42.16.png

 

Was this article helpful?

0 out of 0 found this helpful

Have more questions? Submit a request

Comments

0 comments

Please sign in to leave a comment.