Operator Panel - Monitor Multiple Events

How to access the Operator Panel and the event as an Operator

To access the Operator Panel, log into the Boostlingo Events portal. From there you can press the three dots on the right side of the event and select "Monitor". In addition to that, you can also click on "Join" to enter the event without broadcasting an audio/video feed, but with similar permissions as a moderator:

From the portal, you can also "Monitor" to access the Operator Panel:

Please note: the page can only be accessed by the event creator and the designated operator(s).
Learn more about how to assign operator(s) here.

Operator Controls in the Event

As an Operator logged on directly to the event, you can:

• Start, pause and end the event - Please coordinate with the moderator in case you need to help them with this responsibility.
  
• Start and paused recording for your event.

• Monitor the event and chat with all participants in the event.

However, participants online will not be able to see and hear you. 

•  Control Slides

Operator Panel Interface

1. Landing page and event details

• Jump back 10 slides
• Previous slide
• Show/ Stop showing slides
• Jump to specific No. of slide
• Next slide
• Jump forward 10 slides
• Jump to a specific slide number 

For example, jump to slide No. 2

Top right quick control: 

• Show slides/ slides off
• View general chat
• Start/ pause the event
• Stop event (once ended, cannot be redone)
• Record the event

2. Speaker controls

• Check role
• Mute / unmute
• Turn on/ off the camera
• Check connection status (offline/available)
• Check which language channels speakers are listening to
• Check browser
• Blue bubble shows who is having a Zendesk chat (live chat) with agents

3. Specific User Controls

The buttons above can be useful to:

• Restart Connection - Reloads the user's audio and video without refreshing the browser
• Refresh User - Fully reloads the page/platform for the user (recommended in case of any technical issues)
• Camera and Mic controls - Overrides the user's devices - We respect privacy and our technicians do not use these unless the user requests it over the support chat (e.g. if their devices don't work)
• Turn force publish on - This is applicable before the event is started or if the speaker/moderator is not part of the gallery of panelists. It allows the operator to monitor the audio and video for 30 seconds
• Change users microphone/speakers - Allows the selection of another device if the default ones are not working for any reason (could be the wrong device)
• Change user role - Promotes or demotes the user to the right role; the event creators should assign the roles in advance, yet operators can assist if that was not the case or the user joined the event via guest access instead of logging onto their account

If the speaker is sharing his/her screen: 

Error detected

When a user is experiencing an audio or video issue, operators can mark a red cross on the Operator panel. While at the same time, people will get notified by an orange icon inside the meeting:

4. Booth controls

Monitor the interpreter microphone switch process:

In case of an emergency: you can force switch the microphone for either interpreter

5. Audience control: 

6. Recording display:

7. Operators Status:

8. AI Feature Status (if enabled):